The Zen of customer service.  
We base our customer service on an age-old principle.  It’s simple: we treat our customers the way we would want to be treated.  It’s easier said than done.  It’s the Golden Rule: Karma.  What goes around comes around.  However you want to describe it, it's a proven concept.  It's the thinking behind our entire business model because without our customers you wouldn’t be reading this right now.  We're loyal to our customers, and they're loyal in return.  That’s why so many of our current customers come back to us for their next order and why so many have recommended us to their friends.   At ImagineGate, we understand follow-through and we understand what our customers want and deserve.

• To us customer service starts before you checkout and send us your payment.
• We update our site daily with products, pop culture news, and special offers.
• We are constantly researching for the newest and hottest toys in the market.
• We provide a secure, easy accessible, and buyer-safe online store.
• Your privacy and identity is secure with our 128 bit secure server and Yahoo store format.
• If you contact us with a question or concern, we’ll respond in 24 hours or less…usually less.
• If you have a problem with your order, we’ll make it right in a timely manner.
• We focus on customer fulfillment with all purchases from start to finish.

In business, as in life, the way you do things reflects your priorities.  We look to our customers first and foremost.  Among companies that are driven by quarterly earnings reports, the way we do things may seem a little odd but it makes perfect sense to us.  Our main goal is customer fulfillment because at the end of the day we just want you to come back and tell your friends.   

Sales: sales@imaginegate.com
Customer Service: support@imaginegate.com
Returns: returns@imaginegate.com

ImagineGate
P.O. Box 711773
Santee, CA 92072